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1st May 2025
Service Level Agreements (SLA) - To respond to Service Tickets
23rd May 2023
Dear Parents,
Please find the Service Level Agreement (SLA) to respond to the folloing categories of tickets.
|
Ticket Type |
Response Time in days (Excluding weekends) |
|
Leave / Late Arrival / Early Exit |
Auto acknowledged and ticket honoured |
|
Change of Drop/Pick Up Person/Auto/Any Other Transport |
Auto acknowledged and ticket honoured |
|
Missed Item / Home Activity Related Query |
2 days |
|
Add Mobile # to School WhatsApp group |
2 days |
|
Change of Contact # / eMail Id |
2 days |
|
Appointment |
3-10 days |
|
Other |
5-10 days |
Thanks & Regards
TwinARMI
Edexcel schools
15th Mar 2019
Edexcel school in India and across the globe
